When using AI-powered intelligent customer service products, users must not endanger national security, disclose state secrets, or infringe upon the legitimate rights and interests of the state, society, collectives, or citizens.
AI-powered intelligent customer service products are prohibited from being used for illegal or unethical activities such as those involving Trojans, viruses, pornography, gambling, or fraud. Upon discovery of such activities, the AI-powered intelligent customer service team has the right to immediately cease service and assist relevant administrative law enforcement agencies in their investigations.
